Message in Microsoft Outlook – “There are more items in this folder on the server”

Do you see this message occasionally in Microsoft Outlook?


This happens when Outlook is configured to download only newer messages (usually 12 months). If you want your old emails to stay available offline, adjust “Mail to keep offline” to All:

  1. Start Outlook.
  2. On the File tab, click Account Settings, and then click Account Settings.
  3. On the E-mailtab, double-click your Microsoft Exchange account.
  4. In the Change Accountdialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages.


5. On the File tab, click Account Settings, and then click Account Settings

6. On the E-mail tab, double-click your Microsoft Exchange account

7. In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages.

Apple TV won’t Airplay – “Where is your Apple TV?”

When Apple TV’s run updates, they will not Airplay automatically as usual.

A screen will appear asking where your Apple TV is, which makes it look like it went back to factory settings. However, this is simply a data-gathering prompt from Apple.

To get the screen to disappear, click on one of the options (Ex: “living room”) and you will be able to Airplay as usual.

How to allow Flash in Chrome (on a Chromebook) via Google Admin Console

1. Open Google Admin Console
2. Select Device Management
3. Select Chrome Management from the options on the left
4. Select User Settings
5. Make sure you are in the correct organization/sub-organization from the list on the left
6. Scroll down and locate the Content section
7. Scroll down and locate Plug-ins section
8. In the allow Plug-ins on These Sites text box enter the site you want to allow plug-ins to run on
9. Select to save in the lower right-hand corner

Transferring Ownership of Google files

If your company uses Google Drive, you may need to gain access to the entirety an employee’s files if they leave the company. In order to do this, you will need to change the ownership of that employee’s files using the following steps:

  1. Log into your company’s Google Admin Console
  2. Click Apps -> G Suite -> Drive and Docs
  3. Click Transfer ownership. Fill in the emails of the old owner and new owner.
  4. Click Transfer Files.
  5. The old owner will still be able to view the files until you suspend their account.

If you only need to transfer ownership of singular files, follow these steps:

  1. Note that only the owner of the file can transfer the ownership
  2. Highlight the file or document you would like to transfer ownership of
  3. Click share -> advanced
  4. Click the dropdown menu next to the name of the person who you would like to be owner -> click “is owner.”

Unfortunately, Google Drive does not currently support transferring whole folders and subfolders, so ownership of singular files must be transferred individually.

Two Ways to Create a Shared Folder in Google

Two ways to create a shared folder in Google

  • Create a server  account (Ex: “Company Name” Server”) – this is best if you need to share subfolders.
  1. Transfer folder ownership as you migrate
  2. Always transfer documents before removing a user, as the user’s documents will disappear.
  3. Have the employees add the shared folder to My Drive so it shows up in Google Filestream
  • Use the Team drives – best for simple departmental sharing
  1. The advantage of team drives is that you do not need to transfer ownership if someone leaves.
  2. However, you cannot import folders, and you cannot share subfolders. (You must share each document individually).

Outlook “Unwanted” Folder and Android Phones


What to do if you see the “Unwanted” folder appear in Outlook despite your not having created it:

  1. Check to make sure there are no non-desirable add-ins present in Outlook
    1. Select File
    2. Select Options
    3. Select Add-ins
    4. Remove/Disable any add-ins you do not need

If removing add-ins does not alleviate the issue check your Android phone:

  1. Open the Mail application
  2. At the bottom of the phone screen look for the icon with three horizontal lines and select the button
  3. Select Settings
  4. Select Spam Addresses
  5. Remove any addresses from the list that you deem non-spam related

How to Troubleshoot Your Cable Modem

1. Web browse to the IP address of the device
2. Enter the appropriate credentials
3. Locate the WAN settings
4. Make sure that the “SNR” value is above 25
5. Make sure the “Uncorrectable Codewords” are not increasing in number
6. Check the event log and make sure there are no “critical” messages

If the settings you see in your modem are off from the above mentioned numbers contact your internet service provider and let them know what you found.