Transferring Ownership of Google files

If your company uses Google Drive, you may need to gain access to the entirety an employee’s files if they leave the company. In order to do this, you will need to change the ownership of that employee’s files using the following steps:

  1. Log into your company’s Google Admin Console
  2. Click Apps -> G Suite -> Drive and Docs
  3. Click Transfer ownership. Fill in the emails of the old owner and new owner.
  4. Click Transfer Files.
  5. The old owner will still be able to view the files until you suspend their account.

If you only need to transfer ownership of singular files, follow these steps:

  1. Note that only the owner of the file can transfer the ownership
  2. Highlight the file or document you would like to transfer ownership of
  3. Click share -> advanced
  4. Click the dropdown menu next to the name of the person who you would like to be owner -> click “is owner.”

Unfortunately, Google Drive does not currently support transferring whole folders and subfolders, so ownership of singular files must be transferred individually.

Two Ways to Create a Shared Folder in Google

Two ways to create a shared folder in Google

  • Create a server  account (Ex: “Company Name” Server”) – this is best if you need to share subfolders.
  1. Transfer folder ownership as you migrate
  2. Always transfer documents before removing a user, as the user’s documents will disappear.
  3. Have the employees add the shared folder to My Drive so it shows up in Google Filestream
  • Use the Team drives – best for simple departmental sharing
  1. The advantage of team drives is that you do not need to transfer ownership if someone leaves.
  2. However, you cannot import folders, and you cannot share subfolders. (You must share each document individually).

Outlook “Unwanted” Folder and Android Phones


What to do if you see the “Unwanted” folder appear in Outlook despite your not having created it:

  1. Check to make sure there are no non-desirable add-ins present in Outlook
    1. Select File
    2. Select Options
    3. Select Add-ins
    4. Remove/Disable any add-ins you do not need

If removing add-ins does not alleviate the issue check your Android phone:

  1. Open the Mail application
  2. At the bottom of the phone screen look for the icon with three horizontal lines and select the button
  3. Select Settings
  4. Select Spam Addresses
  5. Remove any addresses from the list that you deem non-spam related

How to Troubleshoot Your Cable Modem

1. Web browse to the IP address of the device
2. Enter the appropriate credentials
3. Locate the WAN settings
4. Make sure that the “SNR” value is above 25
5. Make sure the “Uncorrectable Codewords” are not increasing in number
6. Check the event log and make sure there are no “critical” messages

If the settings you see in your modem are off from the above mentioned numbers contact your internet service provider and let them know what you found.

Using Google Admin Console to Disable Guest Account on Chromebooks

1. Go to
2. Enter the appropriate login credentials
3. Select Device Management
4. From the options on the left select Chrome Management
5. Scroll down and select Device Settings
6. Scroll down and locate the “Sign-In Settings” section
7. Use the Allow Guest Mode drop-down menu to select Do not allow guest mode
8. Select Save near the bottom right-hand corner of the window

How to Blacklist a Domain in Office 365

If you are receiving unwanted messages across your ogranization and would like to blacklist the sender’s domain use the following steps:

1. Go to
2. Enter the appropriate credentials of a user with access to the Admin portion of Office 365
3. From the tiles in the middle of the screen select Admin
4. From the options on the left of the window select Admin centers
5. From the drop-down menu select Exchange
6. From the options on the left of the window select Mail Flow
7. Under the Rules section click the Plus Symbol
8. Select Create a new rule…
9. Fill in a name for the new rule
10. Under the “Apply this rule if…” section select The sender’s address includes…
11. Fill in the domain you would like to blacklist and click the Plus Symbol
12. Select Okay
13. Under the “Do the following…” section select Delete the message without notifying anyone
14. Select Save near the bottom right-hand corner of the window

How to Add Chromebooks to the Beta Channel

If you would like one or more of your Chromebooks to receive Google Chrome software updates prior to their official release (usually for application testing purposes) see the steps below:

  1. Create a beta channel sub-organization
    1. Go to and login
    2. Navigate to Device Management > Chrome Management >Device Settings
    3. Create a sub-organization underneath your main organization
    4. Highlight the sub-organization
    5. Scroll down to Release Channel and change this to Move to Beta Channel
  2. Move a Chromebook into the sub-organization you just created
    1. Navigate to Device Management > Chrome Devices
    2. Click the checkbox next to the Chromebook you would like to move
    3. Pull down the Move To menu and select the beta channel sub-organization

Google Cloud Printers Showing as Offline

Google Cloud Print is a great service which makes printing from Chrome devices very simple.  However, we ran in to this the other day and this is what worked for us:

One of our customers was unable to print.  We found the printers were all showing as offline in Google Cloud Print.  Using the following steps allowed us to get the printers back online and resume printing appropriately:

  1. Open Google Chrome and login as the user you are using to share printer(s)
  2. In the address bar type the following:
  3. In the address bar type the following: chrome://devices
  4. Go back to

For us, the act of going to the chrome://devices site reactivated the printers!

How to Create a Rule in Outlook 2016

For those of you wishing to organize your Outlook email messages, check out the steps below to assist you with creating a rule which will move messages automatically based on the person that sent them:

  1. Highlight a message from the person you would like to create a rule for
  2. Make sure you are in the “Home” tab
    1. Select Rules
      1. Select Create Rule…
  3. Under the “When I get e-mail with all of the selected conditions” section check the first box – “from <person>”
  4. Under the “Do the following” section check the third box – “Move the item to folder:”
    1. Choose the Select Folder… button
    2. Either select an existing folder or select New to create a new folder
    3. Once you have selected the folder you would like to move the messages to choose OK
  5. Select OK
    1. Check the box for “Run this rule now on messages already in the current folder” if you would like the rule to retroactively move other messages received from the same person to your new folder
  6. Select OK