Outlook “Unwanted” Folder and Android Phones


What to do if you see the “Unwanted” folder appear in Outlook despite your not having created it:

  1. Check to make sure there are no non-desirable add-ins present in Outlook
    1. Select File
    2. Select Options
    3. Select Add-ins
    4. Remove/Disable any add-ins you do not need

If removing add-ins does not alleviate the issue check your Android phone:

  1. Open the Mail application
  2. At the bottom of the phone screen look for the icon with three horizontal lines and select the button
  3. Select Settings
  4. Select Spam Addresses
  5. Remove any addresses from the list that you deem non-spam related

How to Troubleshoot Your Cable Modem

1. Web browse to the IP address of the device
2. Enter the appropriate credentials
3. Locate the WAN settings
4. Make sure that the “SNR” value is above 25
5. Make sure the “Uncorrectable Codewords” are not increasing in number
6. Check the event log and make sure there are no “critical” messages

If the settings you see in your modem are off from the above mentioned numbers contact your internet service provider and let them know what you found.

Using Google Admin Console to Disable Guest Account on Chromebooks

1. Go to admin.google.com
2. Enter the appropriate login credentials
3. Select Device Management
4. From the options on the left select Chrome Management
5. Scroll down and select Device Settings
6. Scroll down and locate the “Sign-In Settings” section
7. Use the Allow Guest Mode drop-down menu to select Do not allow guest mode
8. Select Save near the bottom right-hand corner of the window

How to Blacklist a Domain in Office 365

If you are receiving unwanted messages across your ogranization and would like to blacklist the sender’s domain use the following steps:

1. Go to https://login.microsoftonline.com/
2. Enter the appropriate credentials of a user with access to the Admin portion of Office 365
3. From the tiles in the middle of the screen select Admin
4. From the options on the left of the window select Admin centers
5. From the drop-down menu select Exchange
6. From the options on the left of the window select Mail Flow
7. Under the Rules section click the Plus Symbol
8. Select Create a new rule…
9. Fill in a name for the new rule
10. Under the “Apply this rule if…” section select The sender’s address includes…
11. Fill in the domain you would like to blacklist and click the Plus Symbol
12. Select Okay
13. Under the “Do the following…” section select Delete the message without notifying anyone
14. Select Save near the bottom right-hand corner of the window

How to Add Chromebooks to the Beta Channel

If you would like one or more of your Chromebooks to receive Google Chrome software updates prior to their official release (usually for application testing purposes) see the steps below:

  1. Create a beta channel sub-organization
    1. Go to admin.google.com and login
    2. Navigate to Device Management > Chrome Management >Device Settings
    3. Create a sub-organization underneath your main organization
    4. Highlight the sub-organization
    5. Scroll down to Release Channel and change this to Move to Beta Channel
  2. Move a Chromebook into the sub-organization you just created
    1. Navigate to Device Management > Chrome Devices
    2. Click the checkbox next to the Chromebook you would like to move
    3. Pull down the Move To menu and select the beta channel sub-organization

Google Cloud Printers Showing as Offline

Google Cloud Print is a great service which makes printing from Chrome devices very simple.  However, we ran in to this the other day and this is what worked for us:

One of our customers was unable to print.  We found the printers were all showing as offline in Google Cloud Print.  Using the following steps allowed us to get the printers back online and resume printing appropriately:

  1. Open Google Chrome and login as the user you are using to share printer(s)
  2. In the address bar type the following: www.google.com/cloudprint
  3. In the address bar type the following: chrome://devices
  4. Go back to www.google.com/cloudprint

For us, the act of going to the chrome://devices site reactivated the printers!

How to Create a Rule in Outlook 2016

For those of you wishing to organize your Outlook email messages, check out the steps below to assist you with creating a rule which will move messages automatically based on the person that sent them:

  1. Highlight a message from the person you would like to create a rule for
  2. Make sure you are in the “Home” tab
    1. Select Rules
      1. Select Create Rule…
  3. Under the “When I get e-mail with all of the selected conditions” section check the first box – “from <person>”
  4. Under the “Do the following” section check the third box – “Move the item to folder:”
    1. Choose the Select Folder… button
    2. Either select an existing folder or select New to create a new folder
    3. Once you have selected the folder you would like to move the messages to choose OK
  5. Select OK
    1. Check the box for “Run this rule now on messages already in the current folder” if you would like the rule to retroactively move other messages received from the same person to your new folder
  6. Select OK


Add a Google Calendar to Outlook Web App

If you would like to view a Google calendar in your Outlook web application, following the steps below will allow you to add the calendar.

  1. Login to your existing Google Calendar
  2. Select the Gear icon near the upper right-hand corner of the window
    1. Select Settings
  3. Under “Calendar Settings” select Calendars
  4. About half-way down the page locate the name of the calendar you would like to add to Outlook and click on it
    1. Scroll down to locate the “Private Address” section
      1. Select the ICAL button
      2. A new windows will pop-up displaying a link beginning with http://www.google.com and ending with .ics
      3. Copy the entire URL
  5. Login to your Outlook web app
    1. Select Calendar
    2. Right-click on My Calendars
      1. Select Open Calendar
      2. Paste the URL you copied previously in to the “Internet Calendar” field
      3. Select OK
  6. You will now see the Google calendar available within the “Other Calendars” section.

How to Transfer Autocomplete Settings in Outlook

When moving to Office 365 and upgrading from an older version of Office, you may find it necessary to manually migrate the file which holds the information allowing Outlook to autocomplete an email address when you start typing it.  Following the steps below will allow you to migrate this file:

  • If Outlook is open, close and reopen it to flush the autocomplete cache
  • Locate the autocomplete files contained in the hidden appdata folder (see below for how to show hidden files/folders)
    • C:\Users\<username>\appdata\local\Microsoft\Outlook\Roam Cache
  • The file we are looking for is named “Stream_autocomplete” followed by a hex key


  • Locate the Stream_autocomplete file with the lartest size. This file contains the autocomplete information we want to transfer.


  • Make a copy of this file
    • Right-click on the file and select Copy
    • Right-click and select Pasteto place a copy of the file in the current folder location. It will create a <name>–Copy.dat file


Sort the files by date and locate the most currently modified stream_autocomplete file. This is the autocomplete file for the new profile, and should have a small size.


Rename this file to .dat.old


Click once on the file so the filename up to .dat is highlighted


Press ctrl-c to copy the name


  • Locate the file you pasted in step 3 above (it will be the only one with “- copy” in the name)


Click once on the file so the filename is highlited up to .dat

Press ctrl-v to past the filename


Reopen Outlook

How to show hidden files in Windows

  1. Select the Start button
  2. Select Control Panel
  3. Select Appearance and Personalization
  4. Select Folder Options
    1. Select the View tab
    2. Locate the Advanced settings section
      1. Select Show hidden files, folders, and drives
  5. Select OK

iPad Management

These days many schools are working hard to get iPads in to their classrooms so students have learning tools and information at their fingertips.  As an administrator however, managing many iPads can be difficult and time consuming.  Allowing Canopy IT Solutions to apply our management skills to your devices will decrease time spent installing apps, managing, and troubleshooting devices!

What Canopy IT Solutions can do for your school:

  1. Install and configure an MDM Apple server to push apps and perform other management related tasks
  2. Discuss the most efficient way to group devices making management a breeze
  3. Name, label, and enroll iPads
  4. Create step-by-step instructions for your IT team
  5. Provide continued support and instruction as necessary


Let Canopy IT Solutions setup an organized and efficient iPad management system at your school so you can stay focused on student learning!